Frequently Asked Questions

FAQ - Product Related

This section answers questions regarding our products such as warranty, technical information, compatibility, feature & benefits.

Can I get a Product Evaluation?

We welcome the opportunity to provide evaluation units to all clients who wish to qualify our products in their network environment. Submit an evaluation request online or call us to speak to a member of our sales team.

How do I confirm compatibility with my device?

Feel free to contact us for configuration support. Alternatively OEM websites offer good configuration support, many of which can be found on our OEM compatibility information page. If in doubt, please ask. We are happy to help you ensure you order to correct product.

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What Warranty does Approved Technology Offer?

We offer a lifetime replacement warranty on all our Fibre Optic Transceivers, DACs, AOCs, Fibre Cables, Rackmount Equipment. For all other products, we mirror the warranty offered by the original manufacturer. Please refer to our Warranty Statement for further details.

Does using third party products invalidate my existing OEM warranty?

Using Approved Technology compatible products will not invalidate your warranty. Manufacturers cannot stipulate that only their branded parts may be used within their OEM systems in order to retain warranty. Refer to Cisco’s detailed policy and the Magnuson Moss Warranty Act regarding the use of the 3rd party components.

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What is your optical transceiver compliance policy?

Our portfolio of products adhere strictly to all industry standards, protocols and legal requirements. Refer to our about us and standards & protocol pages for more details.

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How do I get price & availability updates?

Resellers have full access to our extensive product catalogue with pricing, availability, technical specifications & images. Check out the options on our product catalogue page.

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What are your customisation options?

We offer custom solutions for our portfolio of optical transceivers, DACs, AOCs and fibre cables. Our specialties include technical customisation, unique branding, cable lengths and bespoke build. See our custom solutions page for more details.

FAQ - Company Related

This section answers questions regarding our company, policies, service and delivery.

How do I become a reseller?

We welcome new reseller partners regardless of the size of your business. Find out more on our Become a Reseller page.

Do you deliver worldwide?

Absolutely we ship worldwide via UPS, FEDEX, or on your own courier account.

Do you offer a blind shipment service?

We can ship plain label direct to your client anywhere in the world. Simply advise at point of order.

What shipping couriers do you use?

We currently use UPS and FEDEX for all our deliveries. Tracking details are provided as soon as the order has been processed. Following dispatch, we track all shipments to ensure they are delivered to our clients on time.

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How do I track my order?

As soon as we process your order you will receive notification of dispatch along with a tracking reference.

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Frequently Asked Questions

FAQ - Product Related

FAQ - Company Related

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